Utilities

The City supplies electricity, water, sewer, garbage and recycling services to its citizens.  All utilities are billed under one billing which is sent out by the 10th of each month.  Payment for services are due by the 20th of the month and can be mailed to P.O. Box 1369, Burnet, Texas, 78611; can be brought to the City Municipal Offices at 1001 Buchanan Drive, Suite 4 (Highway 29 West, next to Wells Fargo Bank); dropped in the drop box at City Hall; by calling the Utility Department at 512.756.6093 or 24 hour phone line 855.591.2992 with a credit or debit card; or by online payment. 

Citizens can access their account information online by going to the City of Burnet website at www.cityofburnet.com and clicking on ONLINE SERVICES.  After setting up an online account, citizens can access their account information, view their consumption or payment history, or pay their bill using a credit or debit card.

Bills not paid by the 20th are subject to a late fee.  Bills not paid by the last day of the month are subject to disconnection.  A re-connection fee will be charged when service is reconnected.  In the event of a hardship or emergency, citizens may apply for an extension (subject to annual limitations). Extensions MUST be submitted to City Hall by 5pm on the last day of the month. After that time, no more extensions will be excepted. Extension applications can be picked up at the Burnet Municipal Office or downloaded from the City’s web site.  Two disconnects or more may result in an increased deposit.

Bills paid with insufficient funds are subject to immediate disconnect and will be charged an NSF fee. Receipt of two or more NSF payments in one year will require customer to pay with cash or money order for future payments and may result in an increased deposit.

Information on the utilities application is considered public information unless specifically requested to be held as confidential.  Confidentiality forms can be obtained at the City Municipal Office or downloaded from the internet.  Information applicable to the confidentiality request are name, address and social security number only. 

TO REPORT UTILITY PROBLEMS DURING BUSINESS HOURS CALL (512) 756-6093.  AFTER 5 P.M. IN THE EVENING, BEFORE 8 A.M. IN THE MORNING, ON WEEKENDS OR CITY HOLIDAYS CALL:

ELECTRIC EMERGENCIES - (830) 798-4775

WATER/SEWER EMERGENCIES - (830) 798-4776

NOTICE: Once an account has been disconnected due to non-payment, all past due amounts and any after hours fees or reconnect fees must be paid in full before utilities can be restored. PAYING THE BILL ONLINE ALONE WILL NOT PROVIDE FOR THE RESTORATION OF SERVICE.